Privacy Policy

We recognize the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Makedo will only collect and use your personal information as set out below.

Makedo’s Privacy Statement is intended to represent industry best practice and comply fully with the GDPR (EU) 2016, the Privacy Act 1988 and, in particular, the rules set out in the National Privacy Principals for the collection, use, disclosure and storage of personal information. This Privacy Policy, along with our Terms and Conditions, outlines how your personal data is handled by Makedo. As this information may have been updated since your last visit, we recommend that you review this Policy from time to time.

The aim of this Privacy Statement is to notify you of our on-line privacy practices and to describe the choices you have about the way your information is collected and used.  This statement is accessible from the bottom of each page of our website to which it applies, and at every point where personal information is requested. It also explains the security measures taken to protect your information, your ability to access your information and whom you can contact at Makedo to answer your questions about this Privacy Statement and resolve any issues that may arise.

1. Privacy and procedure for kids
Makedo understands the importance of protecting the privacy of children and contacts the parent or legal guardian of children under 13 before processing or publishing any information the child has submitted to Makedo encourages parents and guardians to spend time with their children online and to participate in their interactive activities and interests. The Makedo homepage, gallery and upload sections are a specially constructed hub for the dissemination of Makedo creations and to showcase the open-ended play enabled by Makedo.

For users over 13 years, by signing up (registering, uploading content, entering competitions) you are indicating that you agree with the terms outlined in this Policy. If you are the parent or guardian of a child who has notified us that they are under 13 and have provided us with your email address then, we will contact you directly to inform you that you child has signed up to receive our monthly updates or has submitted images of their Makedo creation which may be featured on our website, on social media platforms and in marketing materials. Parents and legal guardians of kids under 13 who ‘sign up’ to receive monthly news, share their Makedo creation with our community (via our website, social media or marketing collateral) or to participate in our Makedo community initiatives (competitions, promotions) have certain rights under federal law and Makedo recognizes those rights. Currently the only required identifiable information we collect is name, age and parent’s email address. A child's participation or access to an activity on our site is not conditioned on their providing more Personal Information than is reasonably necessary for the activity.

Protecting the online privacy of children is especially important, and those under the age of 13 are protected by federal law. For that reason, Makedo does not knowingly permit children under the age of 13 to sign up to receive our monthly updates or to submit images of their Makedo creation, without verifiable parental consent. Makedo does not knowingly collect or solicit personal information about children under 13, except with their parent's express consent.

If we ever include children under the age of 13 as part of our intended site audience, those specific web pages will, in accordance with the provisions of the Information Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its non-commercial activities; National Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its commercial activities; Australian Direct Marketing Association Code of Practice in relation to how we market to our customers; be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their children's personal information.
When a child under 13 ‘signs up’ at Makedo contacts the parent/guardian within 7 days to advise them that their child has shared their information with us.

At this time Makedo emails the parent/guardian to provide them with the information collected by Makedo does not process the child’s information for a further 72 hours to allow the parent/guardian time to review the information the child has shared with us. The parent can request that Makedo delete that information, and refuse to allow Makedo to collect further information from their kids by contacting our Customer Services department by email at Parents should include their kid's and the registered (parent's) email address in the e-mail so we can better assist them with their inquiry or request. Makedo may ask additional questions or take other steps to verify the identity of parents/guardians before responding to a request to review or delete their kid's information, or a request to refuse further collection from kids.

By submitting photographs, video and stories featuring Makedo content, subject to the terms outlined in the preceding paragraphs, you or your guardian consents to this information being posted on the Makedo website, social media platforms and Makedo promotional material. No personally identifiable content will be used without expressed consent by the uploading party. Requests to remove information, images or identifying content about a child can be submitted to: Please allow five days for this removal process to take place.

2. What information do we collect?
We may collect the following information from you:
• your name, age and contact details
• some personal details including (but not limited to) location data, traffic and communication data
• other information that you will supply to us by filling in forms, registering for information or submitting to competitions, uploading images and purchasing from the Makedo shop.

3. Why do we collect information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Our purpose in collecting information about you is to provide you with a better website experience with content and promotions that are relevant to your interests. In seeking to give you the most worthwhile experience of our website possible, we may notify you of Makedo community initiatives, products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through helps us better understand the initiatives, products and services most helpful to you. You have the right at any time to ask to have all of part of your personal information including digital images removed from our files.

4. Where we collect the information from?
We collect the following information that you may be unaware of:
• the name of the domain from which you access the internet;
• the name of your web browser and the type of device you are using;
• the date and time you access our site;
• the internet address of the website from which you linked directly to our site; and
• cookies are not stored by Makedo.

Additionally, as you browse the Makedo Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

5. Does Makedo share my information with third parties?
We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:
Personal information collected online will only be disclosed within our corporate group for marketing purposes. does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. However, Makedo may disclose personal information to third parties without your consent as required by law or court order, to cooperate with government authorities in a criminal investigation and to enforce or protect its property or contractual rights.

6. How can I review my choices about receiving promotional communication?
At Makedo we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information to be used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

7. Retention of information and security of data
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at  If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at

8. Measures to maintain security of cardholder’s account data
Makedo uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Makedo or any outside party.
• All transactions are performed under AES 256 Bit SSL Certificate.
• All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
For more information about Stripe and online credit card payments, please visit

9. Storing your personal information
Makedo takes all reasonable steps to ensure your personal data is managed securely as outlined in this Privacy Policy. Community and customer data is stored on secure servers. To protect your information whilst transferring data from your browser to our website, we use SSL certification. 

Makedo takes all reasonable steps to ensure your personal data is managed securely as outlined in this Privacy Policy. Community and customer data is stored on secure servers. Data transferred to the Stripe payment gateway as a part of any transaction with is encrypted using https to ensure its safety. Makedo stores the last four digits of your credit card for transaction reference. This is stored on a server which is password protected.

10. Contact Makedo
If you would like to know or modify the information we hold about you, or request for the information to be erased, please contact our privacy manager at:

Makedo Pty Ltd
4 Paterson Street, Abbotsford, Victoria, Australia 3067
ABN 97 138 360 335
Telephone +61 404 904 424